Hotel Systems Unified and Simplified
The inventory of systems, needed to run a hotel property, typically requires different software from multiple vendors – just because most of our competitors have partial solutions for your needs. This adds to integration complexity and lack of single point of accountability.
Additionally, for the last 50+ years, there have been two main software systems used to manage hotel operations:
Central Reservations System (CRS): The CRS sits above the property level to manage and distribute Availability, Rates and Inventory (ARI) to guests through direct and indirect sales channels.
Property Management System (PMS): The PMS manages all of the on-premises management needs (check-in/check-out, housekeeping, POS, etc.).
These systems operate separately from one another, with regular synchronization issues required to match data between the two systems. This has been standard operating procedure for decades, but it comes with many challenges and drawbacks, some are as follows:
Data duplication: The same data resides in multiple databases. This is the best-case scenario.
Data synchronization failure: The data from the two systems does not synchronize properly or in a timely fashion, causing data fragmentation and discrepancies between the two systems. This is the worst-case scenario.
To solve these problems, our cloud-based system provides a single unified database and management platform, essentially eliminating the two-system (CRS/PMS) paradigm. We provide a comprehensive solution, for all your hotel management functions, while serving as your single point of contact for all of your system needs.